Resume of Garrett E. Culver

 

Garrett Age 4
Curious about the Commodore 64 at age 4
Diverse, driven, diligent.

Profile

  • More than 10 years’ successful experience in Information Technology and customer support related fields.
  • Ability to train, motivate, and supervise Help Desk and IT staff.
  • Unique ability to communicate with people of all technical abilities.
  • Served as project manager for large scale roll outs of county-wide computer systems to single office upgrades of fewer than a dozen computers.
  • Highly skilled with computers from years of hands on experience with multiple platforms.
  • Adept with all past and present forms of Microsoft Windows desktop and server environments.
  • Adept with other Microsoft platforms and software packages from DOS, to SQL, to Office 2013.
  • Experienced at troubleshooting Mac OSX and Linux desktop operating systems.
  • Experienced at troubleshooting tablet and smartphone operating systems (iOS, Android, Windows Phone, and Windows RT).
  • Experience with multiple web-based Content Management Systems (CMS), particularly versed in deploying, configuring, and maintaining WordPress websites.
  • Experienced with Search Engine Optimization (SEO) techniques for online discovery.

Synopsis of

Achievements

  • President of ABT of Delta Chi Behrend Chapter (2014-Present).
  • Sole proprietor of website offering solutions to uncommon technical problem with over 65,000 visitors annually.
  • Invited to attend TEDx Rochester 2011.
  • Nominated to be a 2011 Microsoft Most Valued Professional.
  • 2009 Microsoft Most Valued Professional award winner.
  • Microsoft Community Ambassador 2008-2015.
  • Maintain social media accounts with several hundred followers.
  • Completed 2-year 3Com/WestNet Inc. computer networking course.
  • Completed 80 hours of Microsoft Exchange Server training.
  • Microsoft Sales Training Certified Windows ME, 2000, XP & Office XP.
  • Beta tested software in an official capacity for Microsoft, Diversions Entertainment, & X3dfX Inc.
  • Volunteer technical support staff for former 3dfx Interactive, Inc.


 

Employment                   History

Spartansburg Regional Health Center, Spartansburg, PA July 2013 – Present

Director of Information Technology and Security

  • Studied and maintained PCI, HIPAA, and FIPS compliance.
  • Planned, budgeted, and executed Windows XP to Windows 7 upgrade project.
  • Created a website using a Content Management System that will allow even the company’s least tech-savvy staffers to easily make changes and improvements.
  • Implemented online patient portal.
  • Researched and implemented new security camera system.
  • Used existing firewall hardware to enhance security and optimized network performance.
  • Instituted e-waste recycling program and ensured data was properly erased from hardware leaving our offices.
IV4, Inc. Rochester, NY Dec. 2010 – July 2013

Help Center Lead

  • Promoted to middle-management, approving time sheets, time off requests of Help Desk staff, scheduling of Field Engineers, etc… – while still holding Lead Technician position.
  • Promoted to “Help Center Lead” (an internal issue escalation position that did not previously exist within the company, created for my unique blend of skills).
  • Supervised small but efficient Help Desk staff of three technicians.
  • Liaison between Help Desk Technicians and Field Engineers.
  • Provide first line response for users requiring assistance with information technology issues and problems.
  • Maintain internal IT infrastructure under the direction of the Director of IT.
  • Quickly and accurately determine incident scope and impact.
  • Manage critical incidents to resolution.
  • Resolve daily issues of a complex scope that impact the team and overall business objectives.
  • Monitor server & network systems for Managed Services clients.
  • Perform interviews for new Help Desk Technicians and provide feedback for promoting current employees.
  • Manage the technical resource calendar for service delivery.
  • Manage Help Desk ticket queues.
  • Maintain and support personal computers, tablets, smart phones, servers, network equipment and common applications.
  • Windows client and server side troubleshooting and administration.
  • Firewall and VPN client troubleshooting.
  • Data Archive troubleshooting and administration.
  • Virus/Spyware Removal/Detection.
  • Configuration and troubleshooting of cloud-based services.
  • Mobile phone configuration and troubleshooting.
  • Unscripted troubleshooting: each call is unique, as is each resolution.
  • Excellent written and verbal communication skills. Experience in dealing with difficult interpersonal situations regarding support issues.
  • Train helpdesk staff on operational procedures and troubleshooting techniques. Provide training to Help Desk and Field Engineers staff on new hardware and/or software applications as requested.
  • Analyzing and identifying trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new procedures.
  • PC/Mac hardware/software troubleshooting, network configuration, upgrades.
Seneca Library District, Warren, PA Dec. 2008 – Dec. 2010

District Technology Consultant

  • First line of Technical Support for the 17 libraries of the Seneca District.
  • Project Manager of two different county-wide automation server implementation projects.
  • Coordinated technical resources across five counties.
  • Made recommendations & some final decisions with regards to network & PC hardware & software installed at each site.
  • Deployed new hardware & software, including Windows 2008 SQL Servers, Desktop workstations & Netbook laptops, from Windows XP to Windows 7, as well as upgrades to library automation software (Follett Software Company’s Destiny).
  • Determined specification requirements of computers as needed.
  • Often had to find inexpensive & sometimes free/open source alternatives to expensive software packages.
  • Discern the different needs of large libraries or small town, single room libraries.
  • Produced & performed training classes for both staff & public patrons.
 
Stambaugh Ness, PC, York, PA 2008

Help Desk Support

  • Primary support for Hanover office.
  • Phone & e-mail support for all employees.
  • Hardware/software inventory control & documentation.
  • Responsible for Daily Backups.
  • Wrote technical documentation & user guides, performed staff training.
  • Provided technology training for new hires.
 
Corry Public Library, Corry, PA 2003-2007

Computer Technician

  • Student Work-Study / volunteer position as sole IT person.
  • Installation & preventative maintenance / upkeep of hardware & software.
  • Windows NT 4.0 Server & Database Management.

 

 
Findley Lake Trading Company, Findley Lake, NY 2006

Web Developer

  • Learned proprietary web-design system in days, on the job, no other design staff.
  • Streamlined online catalog of 6,500+ items.
  • Data entry.

 

 
Bright Hospitality, Titusville, PA 2002

Internship

  • Structured spreadsheet that was fed into File Maker Pro to generate online catalog of several thousand items.
  • Wrote detailed product descriptions & processed customer orders.
  • Data entry.

 

 

Education

Penn State Erie, The Behrend College, Erie, PA 2007

Bachelor of Arts in English, concentration in Creative Writing

  • Editor of Lake Effect, literary magazine with international circulation.
  • Delta Chi Fraternity – as an undergraduate: Secretary, Vice President, & Associate Member Counselor. As an alumnus: President of Alumni Board of Trustees (since April 2014).